What does this mean in practice?

Trading Standards Services, within local authorities are responsible for a wide range of laws governing services and goods that are bought, hired and sold. Our officers give advice, investigate complaints, undertake inspections and test and sample products and services.

Independently we work to protect our residents and businesses, but as a partnership CEnTSA encourages and builds on the strengths of each authority, sharing best practice and improving service delivery region wide. Building on this, CEnTSA has been instrumental in the implementation of Consumer Direct for the West Midlands, a national telephone and web-based service providing free consumer advice.

Strong links between the Trading Standards services within our regions are vital in providing the best service possible to the people and businesses of the Midlands. If you want to find out more about how CEnTSA works across the Midlands contact.

Nick Harrison
Regional Co-ordinator
centsa@solihull.gov.uk

How can your Trading Standards help you?

Are you unhappy about something you have bought?
Do you want to report a fraud or scam?
Are you starting a business and in need of help?
Are you running a business and in need of advice?

Whether a consumer or a local business Trading Standards are available to offer advice and guidance. Free advice that could save you time and money.

For more information on your local Trading Standards service, click on your local authority logo to go to their website or for clear practical consumer advice, contact Consumer Direct.